Privacy Policy

GENERAL PRIVACY POLICY OF HeleCloud

We at HeleCloud (“HeleCloud”, “we”, “our” and/or “us”) treat personal data responsibly.

With this general privacy policy (the “Policy”) we want to inform our users and/or clients (collectively “you”, “your”) about the personal data we process in the course of our business as well as through our website https://helecloud.com/ (including several landing pages), in compliance with the EU-General Data Protection Regulation 2016/679 (“GDPR”) and the applicable national legislation.

The Policy explains and helps you understand your rights in connection with your personal data and how you can request that we delete, correct, update, transfer, and/or provide you with access to your data.

WHO ARE WE?

HeleCloud is a group of undertakings which is formed by HeleCloud Bulgaria LLC (UIC 204217890), Bulgaria (Sofia, Bulgaria, 141 Tsarigradsko Shose Blvd, VIP Security Building, Floor 2, Sofia 1784, Bulgaria), controlled by HeleCloud Limited (No. 1025282586), UK (London, UK, 6 Snow Hill, London, EC1A 2AY, UK).

We provide strategic technology consultancy and engineering for transforming clients’ business into Cloud-based solutions, Cloud-based managed services and training. For more information please visit https://helecloud.com/.

Each of the entities within HeleCloud isa data controller when it processes your personal data in the course of its business and with respect to the management of our websites.

WHAT PЕRSONAL DATA DO WE COLLECT AND FOR WHAT PURPOSE?

Data provided by clients in the course of our business

For purposes of preparation, signing and execution of the contracts with our clients we need some minimum of personal data of the representative bodies of such clients and/or contact persons, such as: names, business e-mail address and mail address, phone number, job title. We need these data in order to identify our clients as well as to ease the communication and coordination between us. We may also use these data for accounting purposes as per the applicable legislation.

When we provide training services to our clients we may have also access to the personal data of our clients’ employeesattending the trainings, such as: names and occupation. We need such personal data to control the participation in the trainings. Sometimes you may also contact us with follow-up queries related to the trainings and in these cases,we need to have access to your business e-mails in order to reply and keep in touch.

Data provided by you when using our website

Our website https://helecloud.com/(the “website”) has different functionalities and provides you the opportunity to communicate with us on different occasions.

Information you provide us with via the website

You may approach us with any queries related to our business via e-mail through the e-mail addresses, phone number or the contact forms published on our website. In these cases, we receive your names and e-mail address. You may also contact us via mail to our offices in which case we will also receive your mail address. We need these data in order to contact you back and answer your queries.

Book a meeting

You may wish to book a meeting with our consultants using the respective form on our website. We need the data which we receive when you book a meeting, as described herein, to identify you and to contact you back in case of changes, further clarifications or unexpected occasions.

You may book a meeting as a non-registered user. In this case you choose date and time on the website and fill the respective booking form by providing your names, e-mail address and phone number.

If you want to book a meeting via our website as a registered user on our website, you need to fill the sing up form by providing us only with your e-mail address. In addition to the e-mail you need to create your own password. In this way you create your own profile on our website and we retain your personal data for your convenience by next bookings.

Please note that you can sign up on our website and create profile/s also via Facebook and/or Gmail as well. In this case we will only receive from you the data you need for your recognition as our registered user – your names and e-mail address associated with your respective social network profile. With Facebook privacy policies, you can check out here, and with Gmail here.

Downloading e-resources

From our website on https://helecloud.com/newsroom/ or from https://helecloud.com/whitepapers/ you may order different e-resources (e.g., whitepapers, e-book, etc.) with insights about Cloud computing. You may order these by filling the order form for the respective resource. With the form you provide us with the following personal data:fullname, business e-mail address, company’s name and position. If you wish, you can provide us also with your phone number to contact you easily eg, in case you haven’t succeed in downloading some papers etc. We need these personal data to contact you back about the product which you’ve ordered. We need your job title and company name also for statistical and marketing purposes so that we may analyse the data and make, on this basis, our web content more interesting, useful and practical orientated towards the needs of our clients.

Job Applicants

On our website we publish open job position for our offices. You may apply for the position you are interested in by using the interface of the website in Section “Careers” or by sending your CV and cover letter to careers@helecloud.com. When applying for a job position you provide us with personal data, such as: full name, picture, personal number, address, ID’s data, place of birth, telephone, interests, hobby, education, work experience. We need these data to review whether you meet the requirements for the job position you apply for as well as to contact you.

Information you provide us via our subscription form

If you express your consent to receive our news and insightson your e-mail address (using the consent form provided on our website), your consent and your e-mail address will be kept by us for tracking of its validity and until you opt-out the receipt of the newsletter in the easy way appointed by us.

We will use the provided personal data for the agreed upon purposes only.

You can easily opt-out from such communication at any time, by using the unsubscribe form at the end of each e-mail which you receive from us. Please note that we might need to send you one more message to confirm that you want to opt-out.

Information we automatically collect from you

If you visit our website to browse, read, or download information, we may collect certain information from your device, namely your web browser automatically sends us (and we can retain) information such as the:

Internet domain through which you access the Internet (ISP);
Internet Protocol (IP) address of the computer you are using;
Type of browser software and operating system you are using;
Date and time you accessed our website; and
The Internet address of the website from which you came to our site (referring URL).

We will use this data in aggregate to help us maintain this website and/or the landing pages, when applicable (e.g., to determine the number of visitors to different sections of our site, to ensure the website is working properly, and to help us make our website more accessible and useful).

Please note that our website can contain links to other websites. However, once you have already used these links and left our website, you should know that we have no control over these other websites. Therefore, we cannot be held responsible for the protection and confidentiality of any personal you provide while visiting such websites, as these websites are not governed by the current Policy.

Data provided by you when using our landing pages

For marketing purposes, we use different standalone landing pages created specifically for the purposes of a marketing or advertising (temporary) campaign where you may book a consultation or download e-resources (e.g., e-books, whitepapers, etc.) about Amazon Web Services. When you use a landing page, you provide us with the following personal data:fullname, business e-mail address, company’s name and position. If you wish, you can provide us also with your phone number to contact you easily eg, in case you haven’t succeed in downloading some papers etc. We need this data to identify you and to contact you back, if necessary. The name of your company is needed for statistical and marketing purposes so that we can make our web content more interesting, useful and practical orientated towards the needs of our clients.

Facebook, Twitter, LinkedIn

We use the following social platforms to share our ideas with you – Facebook, Twitter and LinkedIn. For this reason, our website has integrated plug-in buttons of these platforms. These buttons can be recognised by the logo of the respective platform. All buttons are set up in accordance with the relevant privacy requirements. When you click on the relevant button on this website, and only in this case, it establishes a direct link between your browser and the operator’s social network operator. Operators of these platforms do not collect personal data without clicking on the respective button. Personal data is collected from registered members only, including their IP address. If you do not want your visit to be associated with that profile, please log out of your profile on the appropriate platform.

We use these platforms to keep in touch with our clients and to keep them aware of the news about us, but our intention is not to process or access your personal data. However, it is useful to get acquainted with the privacy policies of these platforms in order for you to be informed about the data processed by them. More information about the separate platforms is available here:

You can find us on Facebook.We would like to point out that, we do not receive any information about the content of the transmitted data as well as about its use by Facebook. For more information see Facebook’s privacy policy.
The plug-in button of Twitterleads you to our Twitter account. These functions are offered by Twitter Inc., Twitter, Inc. 1355 Market St, Suite 900, San Francisco, CA 94103, USA. Through the use of Twitter and the “Re-Tweet” button, the web pages your visits are linked to your Twitter account and made known to other users. This data is also transmitted to Twitter. For more information, see the privacy statement of Twitter. You can change the account settings here.
Find us on LinkedIntoo! The provider of the LinkedIn network is LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. A connection to LinkedIn servers is formed for any access to our website that includes functions from LinkedIn. LinkedIn is informed that you visited our website with your IP address. If you click the LinkedIn “Recommend” button and are logged in to your LinkedIn account, LinkedIn is able to connect your visit to our website with you and your user account. We advise you to be aware of the content of the personal data transmitted to LinkedIn and how it is used. You can learn more by consulting LinkedIn’s privacy policy.

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With respect to all the possibilities tocontact us via mail, phone or through our various contact forms, we would like to inform you that further personal data (other than the one we have requested as described above) are not processed and not stored by us by any means whatsoever, and we are not responsible for such data if you provide us with such. Usually we delete such data as soon as possible and/or return it back to you.

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WHAT IS THE LEGAL GROUND FOR PROCESSING YOUR PERSONAL DATA?

The legal basis for processing your personal data is described in this section and it will depend on the relevant personal data and the context in which we collect such data:

Based on the contracts we have with our clients we can receive your (you being a representative or a contact person of such client) personal data so that we may identify the clients and easy coordinate the execution of our contracts.
It is our legitimate interest to contact you back and also to better understand the needs of our clients and improve our web contents accordingly, when we collect your name and e-mail address, phone number and company in the cases you have contacted us with certain queries, book a meeting or download e-resources via the website or via our landing pages. However, based on the described herein possibilities to collect your data we would like to assure you that we process the data by respecting the different purposes for which we have collected such data.
We collect your personal data also on the legal basis of your application for an open job position published on our website.
We collect your name and e-mail address to send you news and insights about our activities, as described above, based on your provided explicit consent to do so.
It is our legitimate interest to receive your personal data as automatically collected by your use of our website. Otherwise, you will not be able to benefit from the full functionality of our website.

Sometimes we may have a legal obligation to use your personal data, or we may need to use it in order to protect your vital interests or those of another person. If we ask you to provide your personal data in order to comply with a legal requirement, we will specify this at the relevant time, and we will let you know if the provision of your personal data is mandatory or voluntary, respectively we will inform you about the possible consequences if you do not provide your personal data.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

Your personal data which we collect in connection with the contracts with our clients, is retained by us up to five years as of the termination of the respective contract.

The length of time we retain your personal data for job applications purposes depends on the applicable laws for each entity within HeleCloud, which we strictly respect and apply.

Further, we generally process and store your personal data: (a) as long as we need it to contact you back in cases of queries, booking a meeting or downloading e-resources (depending on how and whether the communication between us will continue to develop); and/or (b) until you decide to withdraw your consent to receive our news and insights, in which case we may continue to store your e-mail address for other purposes as listed herein (in case you are in contact with us for different purposes as stated hereabove), but will not send you news anymore.

Automatically collected data through your web browsing is retained by us for a period of maximum 90 (ninety) days.

Upon the expiration of the given time limit or when we no longer need of your personal data, we will destroy/erase it as soon as possible. If we face any technical limitations that prevent deletion or anonymization, we will safeguard personal data and isolate it from any further processing until deletion or anonymization is possible.

In the event of a legal dispute, or in connection with any other need to protect our legal interests, and/or if there is a legal obligation that we need to comply with, we can retain your personal data for a longer period of time: until the end of any legal proceedings, the protection of our interests, or the compliance with legal requirements.

DATA ACCESS TO THIRD PARTIES-RECEIVERS?

We do not give access and does not provide your personal data to third parties, except for the following:

To our “helpers” in the technical realisation of the provision of our services (such as our hosting companies, MailChipm etc.). This enable us to ensure that our services are delivered to you efficiently.
If it is in our legitimate interests, we can also provide your personal data to our legal, IT, or other consultants for a specific case and for the time required to conduct the consultation (and only if it is indeed necessary.)
To a competent law enforcement body, government agency, regulatory body, court or other third party if we believe that disclosure may be necessary pursuant to the applicable law or regulation, to exercise our rights, or to protect your vital interests or the vital interests of another person.

DATA TRANSFER

The entities within HeleCloud are based in the EU/EEA and we process your personal data in compliance with GDPR and the relevant legislation in the respective countries where each entities is based. We store the data which we receive from our website https://content.helecloud.com on servers of SuperHosting.BG Ltd located in Bulgaria.

We store your personal data outside EU on servers located in USA as follows:

Data which we receive via our website www.helecloud.com– on servers of Google LLC located in USA;
Data which we receive from our landing pages – on servers of Amazon Technologies Inc. which are used by our partner Unbounce Marketing Solutions Inc.that hosts some of our pages;
Data received with respect to our marketing services – on the platforms of MailChimp and of ActiveCampaign LLC.

Google LLC, Amazon,MailChimpand ActiveCampaign are registered under the EU-US Privacy Shield Framework which guaranties that they provide the same level of personal data security as within EU/EEA. We have dealt responsibly with our partnership with them and are aware of their privacy policies and the ways in which they provide the proportionate and necessary technical and organisational measures in this regard.

In all cases, we take all relevant measures to ensure that your data will be protected in accordance with this Policy.

YOUR RIGHTS

Within the statutory limits and conditions, and where technically possible:

You have the right to ask us to access, update, correct, or request deletion of your personal data;
You can object to the processing of your personal data and ask us to restrict processing of your personal data, or request to exercise your right to data portability;
You have the right to information about and to comment on the automated processing of your personal data, in cases where we use this processing, and for which you will be duly informed.
You have the right to opt-out of marketing communications by following the procedure as described in this Policy above.

If we have collected your personal data on the basis of your consent, then you can withdraw your consent at any time. The withdrawal of your consent will neither affect the lawfulness of the processing of your personal data prior to the withdrawal, nor the processing of your personal data based on other legal ground.

Please note that your above rights are not absolute and are limited by the rights of others, including our rights that in certain cases may prevail. In this regard some of your rights may be inapplicable. In addition, in some cases your rights may be limited – for example, if we have a legitimate reason to keep your personal data, despite your wish to be deleted etc.

For any of the above requests (any other questions or concerns about how your personal data is handled by us), you can contact us by using the following email address: office@helecloud.com. We may require additional information to identify you (e.g. proof of identity) and to protect your personal data from unauthorized access.

We will answer to all your demands in a period of not more than 30 days after we have received such demand, or longer, as the case may be, for which you will be duly informed. In the cases where we have found that your demands are lawful and/or prevail our interests we will satisfy them within the above mentioned period. Please be aware, that we may ask you to verify your identity in some way (such as checking your ID) to make sure whom we provide information about your data. This is an additional security measure to protect your data.

Please keep in mind that your demands will not affect the lawful processing of your data before the time you made it.

You have the right to lodge a complaint with a supervisory authority in the EU Member State of your habitual residence (if you are an EU resident), place of work, or place of the alleged infringement if you are not satisfied with our use of your personal data. Contact details of the data protection authorities may be found here.

AMENDMENTS

This Policy was last updated in August 2019. We may make changes to it in order to comply with the applicable data protection law. We encourage you to check the Policy for any changes from time to time. It is always available for you in an easy and visible place on our website and the landing pages. Any amendments made to the Policy will apply from the date it is published on the website.

This Terms of Use aim to provide you with general information about the purposes and terms under which you may use the website and landing pages operated by HeleCloud (“HeleCloud”, “we”, “our” and/or “us”).

GENERAL INFORMATION

HeleCloud operates the website https://helecloud.com/(the “website”) and different standalone landing pages.

PURPOSE AND USE OF THE WEBSITE

The website provides you with information and news about our business activities as well as options to contact us on different occasions according to your needs. It does not aim to provide you with full and comprehensive advice or service related to our scope of business.

Via the website:

You may contact us with any queries by using our contact forms on the website or by sending us an e-mail.
You may send us a job application for the open position you like to our e-mail address or by using the respective contact form.
You may book a meeting with our consultants by using the Book a Meetingform as non-registered or registered user of the website. If you want to register on our website, you have to fill the sign-up form. For the purposes of the Book a Meetingform you may also use your Facebook and/or Gmail profile.
You may download different e-resources (e.g., whitepapers, e-book, etc.) with insights about Cloud computing by filling the order form for the respective resource.
You may receive news and insights about us, only if you express your consent for that.

All services provided via the website are free of charge.

PURPOSE AND USE OF THE LANDING PAGES

For marketing purposes HeleCloud operates also different standalone landing pages created specifically for the purposes of a marketing or advertising (temporary) campaign where you may book a consultation or download e-resources (e.g., e-books, whitepapers, etc.) about Amazon Web Services.

If you want to use the landing pages (e.g., for booking a meeting or downloading e-books, whitepapers, etc.)), you need to fill a certain download form.

You may use our landing pages free of charge.

PERSONAL DATA

We collect and process your personal data according to the General Privacy Policy of HeleCloud.

INTELECTUAL PROPERTY

The website and the landing pages as well as all their content, including: texts, design, graphics,logos, images, pictures, audio- and video clips, and all other materials which relate to the presentation of our services or which are developed to ensure the website’s and landing pages’ proper functioning are property of HeleCloud and object of our copy rights.

LIABILITY

Our website and landing pages may contain links to the websites of third parties and we are not liable for their content and proper functioning. When you switch to those links, you have to be aware of the terms of use of these websites and their privacy policies.

Every user is liable for the damages caused to us or to third parties by performing malicious and unlawful actions via the website and the landing pages and/or their software.

AMENDMENTS

This Terms of Use are actual by July 2019. HeleCloud has the right to change these Terms of Use, the content and functions of the website and of the landing pages at any time due to changes in its business needs, market conditions and applicable laws as well as upon relevant acts of the competent authorities.

Cookies Policy

Cookies are small text files that are placed on your computer by the websites you visit. The cookies are widely used to make websites work or work more efficiently, and to provide information to website owners. The cookies used by our website are needed to enable us to provide our services, improve them, and stay competitive. Cookies are not shared with third parties.

Most web browsers allow most cookies to be managed through browser settings. To learn more about cookies, including how to see what cookies were set up and how to manage and delete cookies*, visit: www.allaboutcookies.org.

*We are in a process of optimising our cookie management software and will soon be giving more opportunities to the visitors to our sites to manage their cookies.

1. Cookies on Our Website

In order to make our website attractive to visitors and enable certain features, we use cookies on different pages (please see our cookie reports with a detailed explanation about all types of cookies we use at the end of this Cookie Policy). Most of the cookies we use are deleted at the end of each browser session or after a certain period of time. Other cookies remain on your device and allow us to locate your browser the next time you visit the website (permanent cookies). You can set your browser to notify you when cookies are saved so that you can choose which cookies to accept separately or never to accept cookies.

However, kindly remember that if you decide not to accept cookies, the functionality of our website may be limited. You can find more on this in our Cookies Policy.

Cookie can be:

Strictly Necessary Cookies (no consent required)

The necessary cookies ensure that the website is usable and enable basic feature like navigating around web pages or accessing secure areas of the website. Without these cookies, the website cannot function properly.

Statistical Cookies (consent required)

Statistical cookies help website owners understand how visitors interact with the website by collecting and reporting information anonymously.

Marketing Cookies (consent required)

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

2. Google Analytics

Our website usesGoogle Analyticsfor analytics and measurement to understand how our website is used, for example number of visitors to the website, the search keys that were used, the pages visited on the website, and the time spent there. The data thus collected is necessary for the provision of our services, for improving them and staying competitive. Cookies do not identify users, nor do they associate your IP address with personally identifiable information. These cookies are used to collect information about how visitors use our website. We use this information to compile reports and help us improve the website. Cookies collect information anonymously, including the number of visitors to the website, from where they accessed the website, and the pages they visited.

To find out more, visithttp://www.google.com/analytics/learn/privacy.html.

To opt out from tracking with Google Analytics, visit http://tools.google.com/dlpage/gaoptout.

3. Information about Facebook Pixel

With your consent *, we use the “visitor action pixel” of Facebook Inc. within our Internet presence. We can use it to track the actions of users who have seen or clicked on a Facebook ad. This allows us to track the effectiveness of Facebook advertising for statistical and market research purposes. The data collected in this way is anonymous for us, ie we do not see the personal data of individual users. However, this data will be stored and processed by Facebook, which will be communicated to you, to the best of our knowledge. Facebook can connect this data with its Facebook account and also use its own advertising, according to Facebook’s data usage policy – https://www.facebook.com/about/privacy/.

You can enable Facebook as well as its partners to turn advertising ads on and off Facebook. For this purpose, a cookie can also be stored on your computer.

You can withdraw your consent at any time by writing to us about this at office@helecloud.com.

*This consent may be declared only by users older than 16 years of age.

4. Third-party Cookies

Our website may use features from other websites which may leave cookies. These are third-party cookies which we cannot block or switch off without removing the respective feature from our website. To learn more about these cookies, you will need to check the source website for their cookies.

Cookies Policy

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