Date And Time
Thu, October 8, 2020
10:00 AM – 10:45 AM BST
About this Event
In a world where companies are looking to offer superior customer service at the lowest possible cost point, Amazon Connect is an easy to use omnichannel cloud contact center that provides a natural customer experience.
As Amazon built its retail business with customer experience at the heart of this growth, they needed contact centres that could offer a personal and dynamic experience, when Amazon couldn’t find the right platform in the market to achieve this they built their own: Amazon Connect.
Walter talks Amazon Connect!
Amazon Connect is available to businesses across the world today and in this webinar Walter will be exploring:
- Capabilities: How Amazon Connect is used to serve millions of customers
- Tools: The usual ‘contact centre’ tools including the new ‘Lex Bot’
- Benefits: How HeleCloud use Amazon Connect today and how you can set up a contact centre in minutes!
Thursday 8th October | 10 am BST | 11 am CEST
The format will be informal with time for questions and walkthrough real-life examples.
This #helecloudtalks event series is hosted by AWS Premier Consulting Partner, HeleCloud.
Walter has been working in IT for 20 years this year and held positions across the spectrum: from developer to DBA, from freelancer to CEO & CTO of a startup.
Registration deadline is Wednesday 7th October 2020.