Date And Time

Thu, October 8, 2020

10:00 AM – 10:45 AM BST




Grab your coffee and join this tech talk with Walter Heck, CTO HeleCloud, Netherlands

About this Event

In a world where companies are looking to offer superior customer service at the lowest possible cost point, Amazon Connect is an easy to use omnichannel cloud contact center that provides a natural customer experience.

As Amazon built its retail business with customer experience at the heart of this growth, they needed contact centres that could offer a personal and dynamic experience, when Amazon couldn’t find the right platform in the market to achieve this they built their own: Amazon Connect.


Walter talks Amazon Connect!

Amazon Connect is available to businesses across the world today and in this webinar Walter will be exploring:

    1. Capabilities: How Amazon Connect is used to serve millions of customers
    2. Tools: The usual ‘contact centre’ tools including the new ‘Lex Bot’
    3. Benefits: How HeleCloud use Amazon Connect today and how you can set up a contact centre in minutes!

Thursday 8th October | 10 am BST | 11 am CEST

The format will be informal with time for questions and walkthrough real-life examples.

This #helecloudtalks event series is hosted by AWS Premier Consulting Partner, HeleCloud.

Speaker Bio:

Walter has been working in IT for 20 years this year and held positions across the spectrum: from developer to DBA, from freelancer to CEO & CTO of a startup.

Registration deadline is Wednesday 7th October 2020.